Privacy Policy

Personal Information You Provide

When you register, contact us, or use our services, we may collect:

• Name, phone number, email, address
• Username, password, contact preferences
• Billing/shipping details, payment data (handled by RazorPay)
• Social media login data (if used)

Information Collected Automatically

When you use our services, we collect:

• IP address, browser/device details, OS, location, and usage patterns
• Log files, crash reports, and system activity
• Data through cookies
• Facebook app data, if applicable, based on your granted permissions

Account and Service Management

We use your information to manage your account and deliver the services you request.

• Facilitate account creation and login
• Keep user accounts functional
• Deliver requested services and manage orders, payments, returns, and exchanges

Communication and Support

We may contact you for support, feedback, and service-related updates.

• Respond to inquiries and provide user support
• Send administrative updates and policy changes
• Request feedback and usage reviews

Marketing and Personalization

With your consent, we use your data to offer personalized content and promotions.

• Send marketing and promotional messages
• Display personalized ads based on your interests and location

Security, Compliance, and Improvements

We process data to protect our services, comply with laws, and improve our offerings.

• Monitor and prevent fraud or security threats
• Analyze usage to identify trends and improve performance
• Comply with legal obligations or protect vital interests (e.g., prevent harm)

For EU and UK Users (Under GDPR/UK GDPR)

We rely on the following legal bases to process your personal information:

• Consent – when you give us permission for a specific purpose (can be withdrawn anytime)
• Performance of a Contract – when required to fulfill or prepare a contract with you
• Legitimate Interests – when necessary for our business interests, provided they don't override your rights
• Legal Obligations – when required to comply with legal or regulatory duties
• Vital Interests – to protect your safety or that of others in emergency situations

For Canadian Users

We process personal data based on express or implied consent, and in some exceptional cases without consent when allowed by law.

• Consent – express or implied permission for a specific purpose (can be withdrawn anytime)
• Without Consent – in specific legal cases, such as:
• Urgent situations where consent cannot be obtained
• Investigations and fraud prevention
• Certain business transactions
• Insurance claim processing from witness statements
• Identifying and contacting next of kin
• Suspected financial abuse cases
• Investigations where consent would compromise accuracy or availability
• Legal orders like subpoenas or warrants
• Employment-related data collection in a professional context
• Journalistic, artistic, or literary purposes
• Information already publicly available as defined by regulation

Third-Party Service Providers

We may share your data with vendors, contractors, and service providers who work on our behalf and require access to perform their duties. These third parties are bound by strict confidentiality and data protection agreements.

• Cloud Computing Services
• Data Analytics Services
• Order Fulfillment Service Providers
• Payment Processors
• Performance Monitoring Tools
• Retargeting Platforms
• Sales & Marketing Tools
• Social Networks
• Ad Networks
• Communication & Collaboration Tools

Other Sharing Scenarios

We may also share your information in the following situations:

• Business Transfers – during mergers, acquisitions, financing, or sale of assets
• Affiliates – with our parent company, subsidiaries, or joint ventures under common control, provided they comply with this privacy policy

Third-Party Links and Ads

Our Services may include links to third-party websites, online services, or apps, and may display ads from third parties that are not affiliated with us.

• We do not guarantee or endorse third-party websites, services, or apps
• We are not responsible for any loss or damage resulting from their use
• The safety and privacy of your data on these third-party platforms are not covered by our privacy policy
• We recommend reviewing their privacy and security policies before interacting or sharing information

Use of Cookies and Tracking Tools

We use cookies, web beacons, pixels, and similar technologies—both ours and from third parties—for essential services, analytics, and marketing.

• Maintain site security and performance
• Fix bugs and support essential functionality
• Store user preferences and enhance user experience
• Analyze site usage and user behavior
• Deliver targeted ads and marketing messages
• Send reminders like abandoned cart notifications

Google Analytics

We use Google Analytics to track service usage and engagement. This may include:

• Remarketing with Google Analytics
• Display Network Impressions Reporting
• Demographics and Interests Reporting

Cookie Preferences

To learn more or manage your cookie settings, see our Cookie Notice.

• https://www.wishkarde.com/cookie-policy

Social Media Login Integration

Our Services allow you to sign up or log in using third-party social accounts like Facebook or X. When you do, we may receive information such as:

• Name and email address
• Profile picture and public profile info
• Friends list, check-ins, likes (if granted)
• Other data you’ve made public on the social platform

How We Use Social Login Data

We use this data only for purposes stated in our privacy notice or explained during login.

• To create and manage your account
• To personalize your experience on our Services

International Data Storage and Processing

Our servers are located in India, and we may store or process your information in other countries where our service providers operate.

• If you access our services from outside India, your data may be transferred internationally
• These countries may have different data protection laws than your home country

Transfers from the EEA, UK, or Switzerland

For users in the EEA, UK, or Switzerland, we follow legal safeguards for data transfers, including:

• Using the European Commission’s Standard Contractual Clauses (SCCs)
• Ensuring third-party service providers comply with EU data protection standards
• Making contractual safeguards available upon request

Retention and Deletion Practices

We keep your personal information only for as long as needed to fulfill the purposes outlined in this privacy notice or as required by law. This includes:

• Operating and maintaining your account
• Meeting legal, tax, or regulatory obligations
• Supporting our legitimate business interests

Security Measures and Limitations

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. These include both technical safeguards and organizational practices designed to secure the personal information we process.

• Use of firewalls, encryption, and secure servers
• Access controls and authentication procedures
• Regular monitoring for vulnerabilities and threats

Children’s Data Policy

WishKarde does not knowingly collect, solicit, or market personal data from children under 18 years of age, nor do we sell such information.

• By using our Services, you confirm you are 18 or older, or the parent/guardian of a minor using the Services with your consent
• If we discover we’ve collected data from a user under 18, we will deactivate the account and delete the data
• Parents or guardians who become aware of such data collection should contact us

User Rights and Controls

You may have rights under applicable laws (such as in the EEA, UK, Switzerland, Canada, or certain US states) to:

• Access or request a copy of your personal data
• Correct or delete your information
• Restrict or object to how we process your data
• Request data portability (where applicable)
• Withdraw consent at any time (where consent was the basis of processing)
• Lodge a complaint with your local data protection authority

Marketing and Consent Preferences

You can unsubscribe from marketing emails via the 'unsubscribe' link or by contacting us. Note: You may still receive essential service-related messages.

• Withdraw marketing consent at any time
• Adjust preferences via account settings or contact request

Account Management and Data Retention

To review, update, or delete your account, you can:

• Log into your account and update your settings
• Contact us directly using the information provided

Cookies and Ad Preferences

You can manage cookies through your browser settings. Blocking cookies may affect some features.

• Adjust cookie settings via browser preferences
• Opt out of interest-based ads via tools mentioned in our Cookie Notice

Do-Not-Track (DNT) Signals

Most browsers and some mobile devices allow users to enable a Do-Not-Track (DNT) setting to signal that they prefer not to have their online activities tracked. However, because there is no consistent standard for how DNT signals should be recognized, we do not respond to them at this time.

• DNT is a browser setting to prevent online tracking
• Currently, no universal standard exists for honoring DNT requests
• We do not respond to DNT or similar signals

Your Rights and Our Practices

If you reside in a U.S. state with privacy laws (e.g., California, Texas, Virginia), you may be entitled to:

• Know, access, correct, or delete your personal data
• Obtain a copy of data shared with us
• Opt out of targeted ads, data sale, or profiling
• Avoid discrimination for exercising your rights
• Limit or opt out of sensitive data processing (in some states)
• Request a list of third parties we’ve shared data with (where applicable)

Categories of Personal Data Collected (Last 12 Months)

We have collected the following categories of data:

• Category A: Identifiers (e.g., name, email, IP address)
• Category B: Personal info under CA statute (e.g., contact, education, finance)
• Category D: Commercial info (e.g., transactions, purchases)
• Category F: Network activity (e.g., browsing, interactions)

How to Exercise Your Rights

To submit a data request or appeal, you can:

• Visit: https://www.wishkarde.com/account-user-data-deletion
• Email: support@wishkarde.com
• Use our contact form: https://www.wishkarde.com/contact

Request Verification and Appeals

We verify requests using the personal data already on file or by asking for additional details. If your request is denied, you can appeal by emailing support@wishkarde.com. If your appeal is denied, you may contact your state attorney general.

California 'Shine The Light' Law

California residents can request, once a year and free of charge, details of personal data shared with third parties for direct marketing in the past year. Submit such requests using the contact info in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'

Privacy Policy Revisions

We may revise this notice periodically. When we do:

• The 'Revised' date at the top will reflect the latest version
• We may notify you of significant changes through our website or via email
• We recommend reviewing this policy regularly to stay informed

Contact Information

If you have questions or comments, feel free to reach out via:

• Email: support@wishkarde.com
• Postal Address: WishKarde (Muskloom India Pvt. Ltd.), 167 First Floor, Aggarwal Dharamshala Road, Mithapur Extn., Delhi - 110044, India

Data Access & Management

Subject to applicable data protection laws in your country or U.S. state of residence, you may:

• Request access to your personal information
• Correct inaccuracies in your data
• Request deletion of your data
• Withdraw previously given consent