Shipping and Cancellation Policy

Company :

• WishKarde, Muskloom India Private Limited, 167 First Floor, Aggarwal Dharamshala Road, Mithapur Extn. New Delhi - 110044, India.

Goods :

• Items offered for sale on the Service.

Orders :

• A request by You to purchase Goods from Us.

Service :

• The Website.

Website :

• wishkarde.com, accessible from https://www.wishkarde.com/

You :

• The individual using the Service or the entity on whose behalf the Service is used.

Domestic Orders :

• Cancellation allowed within 2 days of order placement.
• Full refund for prepaid orders if item has not been shipped.
• If item is shipped, only product cost will be refunded. Shipping charges are non-refundable.
• Refunds may take 5–7 business days to process and credit.

International Orders :

• Cancellation allowed within 2 days before item is shipped.
• All international orders must be prepaid.
• If shipping label is generated before cancellation, refund will be processed after deducting shipping charges.
• Refunds may take 7–15 business days to process and credit.

Domestic Orders (India) :

• The deadline for returning an item is 14 days from the date you received the Goods or the date a third party (appointed by you, excluding the carrier) takes possession of the delivered product.
• Returns are accepted under the following conditions:

• Products that are unopened, in original packaging, or have never been used.
• Product defects that appear after slight use within 14 days of delivery.
• Item mismatch or complete/partial damage to the shipment or items.

• For damaged goods or item mismatches, please raise your concern by emailing support@wishkarde.com with sufficient proof.
• We will verify your claim within 2–3 days, initiate the return, and ship a replacement to your address.
• Refunds cannot be requested in such cases.
• If a refund is deemed more appropriate (at our discretion) or in case of regular product returns, we will issue the refund within 7 days of receiving the returned goods.
• The refund will be credited via the same payment method used for the original order, and no additional fees will be charged.
• Refunds will be processed and credited within 7 business days.

International Orders :

• Returns are not accepted for international orders.
• If an item mismatch occurs or the shipment is damaged partially or fully, you must email support@wishkarde.com with adequate proof.
• After verifying your claim within 2–3 days, we will initiate a refund.
• Refunds will be processed and credited to your bank account within 14 business days.

Return Eligibility :

• The Goods must have been purchased within the last 14 days.
• The Goods must be in their original packaging.

Non-returnable Items :

• Goods made to your specifications or clearly personalized.
• Goods that, by their nature, are not suitable for return, deteriorate quickly, or are past their expiry date.
• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods that are inseparably mixed with other items after delivery.

Additional Conditions :

• We reserve the right to refuse returns for any merchandise that does not meet the above return conditions at our sole discretion.
• Only regular-priced Goods are eligible for refunds. Sale items cannot be refunded unless otherwise required by applicable law.

Damaged or Mismatched Products :

• You are responsible for securely packaging the Goods for return.
• We will arrange and bear the return shipping cost, wherever applicable.
• If we're unable to arrange courier pickup, please return the Goods to the following address: Boardangi, East Belbari, Belbari, Gangarampur, South Dinajpur, WB, 733124, India.

Regular Returns :

• For regular returns, you must arrange courier service to the above address.
• You are responsible for covering the shipping costs.

Liability and Recommendations :

• We are not responsible for Goods damaged or lost during return shipping when sent by you.
• Use an insured and trackable mail service for safe delivery.
• Refunds cannot be issued without receipt of Goods or proof of delivery.

Restocking Fee :

• A restocking fee of 5% or ₹99 may be applied in cases of policy misuse or intentional damage.

Support Channels :

• By email: support@wishkarde.com
• By visiting this page on our website: https://www.wishkarde.com/contact/